位置: 行政助理/前台
直接主管: 协会执行(AE) /首席执行官
《lol总决赛竞猜》的规定状态: 非豁免
创建/修改: 10/2023

简介: Under the direction of the Association Executive/CEO 和 in accordance with the Association’s policies/procedures, subject to Association Bylaws 和 resolutions of the Board of Directors. The 行政助理/前台 provides customer service/public relations 和 acts as information agent to members, 志愿者, 民选领导层, 子公司, 工作人员, 以及普通大众. 参与s in a variety of duties 和 responsibilities that 添加ress the needs of members of the Association.

I. 主要职责: These essential duties 和 responsibilities are not intended to be 和 should not be construed as an all-inclusive list of responsibilities, 技能, or working conditions associated with this position. While it is intended to be an accurate reflection of the job requirements, 管理层保留修改的权利, 添加, or remove duties or to assign other duties as necessary.

o准确及时, processes all member transactions including new applications, 办公室转移, 终止妊娠, 而, 以及其他相关的成员变更.
o Answer incoming phone calls in a timely manner 和 with professionalism 和 direct unanswerable questions to the appropriate 工作人员/office.
o Communicate 和 deliver information about billing to members.
o Assist the AE as needed with daily Association duties.
o Identify, clarify, 和 resolve member problems, issues, 和 concerns.
o Enter new member orientation completions within the Bylaws 和 MLS Rules 和 Regulations for compliance.
o Perform courtesy calls when necessary 和/or requested for billing, 成员资格要求, 和 other calls as requested by Association Executive/CEO.
o Ensure accurate 和 timely input of member 和 office information changes, 支付, 事件, 以及成员激活.
o Electronic Lockbox inventory (check-outs 和 returns) including annual reconciliation.
o Clerical duties, filing, copies, data entry, etc. 作为分配.
o Assist Association Executive/CEO with event planning & coordination 和 continuing education planning & 按照指示进行协调.
o Keep office supplies stocked 和 organized.
o Ensure the Association office is clean 和 comfortable for members 和 visitors.
其他分配的工作.

II. 资格: 成功地完成这项工作, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, 和/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

教育/经验: A high school diploma or GED equivalent required. Minimum two (2) year professional experience in data entry, in a call center environment as a customer service representative, retail customer service or general customer service environment required.

语言能力: Ability to read 和 interpret documents such as industry briefings, 合同, 协议书和程序手册. Ability to write in-depth reports 和 correspondence. Ability to speak effectively before groups of members or employees of the organization.

数学能力: Ability to calculate figures 和 amounts such as discounts, 感兴趣, 和百分比, 然后分析它们.

推理能力: Ability to apply common sense underst和ing to carry out instructions furnished in written, 口服, 或者图表形式. Ability to deal with problems involving several variables. Ability to think creatively 和 speak thoughtfully under pressure.

计算机技能: Must possess the ability to type 30 wpm without errors. Functional knowledge of word processing software such as Microsoft Word, spreadsheet software such as Microsoft Excel, calendaring software such as Microsoft Outlook, 会计软件，如QuickBooks.

3。. 管理职责: This position has no supervisory responsibilities.

IV. 身体要求: The physical dem和s described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 在履行这项工作职责的同时 the employee regularly sits, 站, 走, 跪, 和 other ambulatory functions; uses fine motor 技能; uses auditory, 以及视觉感官. The employee may be required to frequently lift a maximum of 35 pounds.

V. 行为和/或情感要求: The dem和s described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 在履行这项工作职责的同时, the employee may regularly be required to multi-task, performing two or more tasks simultaneously, 例如, 处理棘手的成员问题, 计算欠款, 接听来电. Employees are required to self-regulate their emotions 和 behaviors in order to respond to members/customers, 志愿者, 子公司, 董事会成员和/或同事保持冷静, 专业的方式.